Emotional Intelligence

Why Attend 

Emotional intelligence describes the ability to understand one’s own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985. With our Emotional Intelligence course, you will gain a better understanding of self-management and self-awareness. This in turn will give you better insight and control over your actions and emotions. With a greater understanding of emotions, you will experience a positive impact on your professional and personal life. On this interactive course you will explore the importance of EI as well as its positive impact at the professional and social levels with an aim to increase the effectiveness of your relationships at work and in life.

Course Objectives

By the end of the course, participants will be able to:

  • Recognize the impact that EI abilities have on their professional development and career
  • Learn strategies to help them manage counterproductive tendencies
  • Identify and apply the four key emotional skills to a broad variety of workplace situations
  • Discover the impact of emotions on human behavior
  • Interpret EI scores and their implications in order to improve interactions with other people
  • Devise a personal development plan aimed at developing and improving emotional intelligence
  • Apply EI skills in order to maximize personal influence at the professional and social levels

Target Audience

All business professionals who want to maximize performance by developing their interpersonal skills and increasing self-understanding and emotion management.

Target Competencies

  • Emotional self-assessment
  • Managing emotions
  • Emotional expression
  • Emotional understanding
  • Relationship building
  • Tact, transparency, and emotional control
  • Impact, influence, and resilience

Course Outline

Module One

Getting Started

  • Introduction
  • Workshop Objectives
  • Pre-Assignment Review

Module Two

What is Emotional Intelligence

  • Self-Management
  • Self Awareness
  • Self-Regulation
  • Self-Motivation
  • Empathy

Module Three

Four Skills in Emotional Intelligence

  • How to Accurately Perceive Emotions
  • Use Emotions to Facilitate Thinking
  • Understand Emotional Meanings
  • Manage Emotions

Module Four

Verbal Communication Skills

  • Focused Listening
  • Asking Questions
  • Communicating with Flexibility and Authenticity

Module Five

Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It

Module Six

Social Management and Responsibility

  • Benefits of Emotional Intelligence
  • Articulate your Emotions Using Language

Module Seven

Tools to Regulate Your Emotions

  • Seeing the Other Side
  • Self Management and Self Awareness
  • Giving in Without Giving Up

Module Eight

Gaining Control

  • Using Coping Thoughts
  • Using Relaxation Techniques
  • Bringing it All Together

Module Nine

Business Practices (I)

  • Understand Emotions and How to Manage Them in the Workplace
  • Role of Emotional Intelligence at Work
  • Disagreeing Constructively

Module Ten

     Business Practices (II)

  • Optimism
  • Pessimism
  • The Balance Between Optimism & Pessimism

Module Eleven

    Making an Impact

  • Creating a Powerful First Impression
  • Assessing a Situation
  • Being Zealous without Being Offensive

Module Twelve

Wrapping Up

  • Words from the Wise
  • Review of participants’ ideas
  • Lessons Learned
  • Completion of Action Plans and Evaluations