SAVE Situational and Conversational Consulting Program: Strategic, Acquire, Value, Expand

Why Attend 

The SAVE program is designed to help entrepreneurs and business owners save time and money by focusing on the most essential areas of their business. By completing this program, you can expect to see significant improvements in your revenue, customer satisfaction, and overall business growth. This program will equip you with practical tools and strategies to help you succeed in the competitive business landscape.

During the program, you will learn how to:

  • Strategize and conduct industry and competitor analysis to define your target market and develop a compelling value proposition.
  • Acquire new leads and prospects, build a strong brand reputation, and develop effective sales strategies.
  • Value your existing customers through exceptional customer service, regular communication, and loyalty-building techniques.
  • Expand your business by identifying growth opportunities, developing new products and services, and staying ahead of industry trends.
  • Streamline your business processes and work smarter by optimizing workflows, delegating tasks, and embracing technology and innovation.

Course Objectives

By the end of the course, participants will be able to:

  • Conduct industry analysis and research to inform business decisions
  • Perform competitor analysis and differentiate their business in the market
  • Define their target market and create customer personas
  • Create a compelling value proposition for their business
  • Generate leads and prospects effectively
  • Develop sales strategies that align with their business goals
  • Build a strong brand reputation
  • Leverage word-of-mouth and referrals to increase business growth
  • Deliver exceptional customer service and manage client expectations
  • Maintain regular communication with customers and resolve issues and complaints
  • Build customer loyalty and trust
  • Measure and improve customer satisfaction
  • Identify opportunities for business growth and expansion
  • Upsell and cross-sell to existing clients
  • Expand into new markets and demographics
  • Develop new products and services that align with industry trends and innovations
  • Optimize business processes and systems to streamline workflows and reduce inefficiencies
  • Delegate tasks and responsibilities effectively
  • Manage time and priorities effectively
  • Embrace technology and automation to increase efficiency
  • Continuously learn and pursue professional development opportunities

Target Audience

This program is suitable for anyone who wants to take their business to the next level, whether you are a new entrepreneur or an established business owner. By attending the SAVE program, you will gain the skills and knowledge needed to achieve sustainable success in today’s competitive market.

Target Competencies

  • Industry and competitor analysis
  • Lead generation and prospecting
  • Emotional and persuasive marketing
  • Consultative selling
  • Sales strategies development
  • Brand reputation management
  • Customer service and satisfaction
  • Client expectation management
  • Communication and conflict resolution
  • Customer loyalty and trust building
  • Growth opportunities identification
  • Product and service development
  • Business process optimization
  • Time and priority management
  • Delegation and task management
  • Technology and automation adoption
  • Continuous learning and professional development

Course Outline

Module One

 Introduction and Course Objectives

  • Overview of the SAVE program
  • Course objectives and expectations
  • Pre-course assessment and evaluation

Module Two

Strategize and Research

  • Industry analysis and research
  • Competitor analysis and differentiation
  • Defining target market and customer persona
  • Creating a compelling value proposition

Module Three

Lead Generation and Prospecting

  • Developing effective sales strategies
  • Building a strong brand reputation
  • Leveraging word-of-mouth and referrals

Module Four

Customer Acquisition and Retention

  • Delivering exceptional customer service
  • Managing client expectations
  • Maintaining regular communication
  • Resolving issues and complaints
  • Building customer loyalty and trust

Module Five

   Measuring and Improving Customer Satisfaction

  • Tools and techniques for measuring customer satisfaction
  • Analyzing feedback and improving customer experience
  • Creating a culture of continuous improvement and excellence

Module Six

    Identifying Opportunities for Growth

  • Conducting SWOT analysis
  • Identifying new markets and demographics
  • Developing new products and services
  • Staying ahead of industry trends and innovations

Module Seven

   Upselling and Cross-Selling

  • Techniques for upselling and cross-selling to existing clients
  • Maximizing customer lifetime value and revenue

Module Eight

   Expanding into New Markets

  • Strategies for entering new markets and regions
  • Adapting to cultural and regulatory differences
  • Developing international partnerships and alliances

Module Nine

    Streamlining Business Processes

  • Identifying inefficiencies and bottlenecks
  • Streamlining workflows and reducing waste
  • Delegating tasks and responsibilities
  • Embracing technology and automation

Module Ten

   Managing Time and Priorities Effectively

  • Goal-setting and prioritization techniques
  • Planning and organizing daily tasks and activities
  • Overcoming procrastination and distractions

Module Eleven

    Continuous Learning and Professional Development

  • Importance of lifelong learning and development
  • Strategies for continuous personal and professional growth
  • Creating a personal development plan

Module Twelve

    Course Review and Action Planning

  • Review of key concepts and learning outcomes
  • Evaluation of course effectiveness and relevance
  • Developing an action plan for implementing new strategies and techniques